Pandemic ‘has sped up digital transformation by six years’

The COVID-19 pandemic has accelerated enterprise digital transformation strategies as organisations everywhere invest to adapt to the ‘new normal’.

This was one of the key findings of a study by Twilio, developer of a leading cloud communications platform. Twilio surveyed over 2,500 enterprise decision-makers globally to gauge the effect of the COVID crisis on their company’s digital transformation and communication roadmap.

COVID-19 has accelerated the typical digital communications strategy by a global average of 6 years, it found, with 5.3 years the average for the UK.

“Over the last few months, we’ve seen years-long digital transformation roadmaps compressed into days and weeks in order to adapt to the new normal as a result of COVID-19,” said Glenn Weinstein, Chief Customer Officer at Twilio. “Our customers in nearly every industry have had to identify new ways to communicate with their customers and stakeholders – from patients to students, to shoppers, and even employees – essentially overnight. Cloud scale, speed, and agility are enabling organizations to innovate faster than ever. We believe the solutions being built today will be the standard for digital engagement in the future.”

“Businesses have rapidly modernised in response to the pandemic,” said David Parry-Jones, Vice President, EMEA at Twilio. “This has affected everything from the ways in which businesses talk to their customers, to how their workplaces function. We’re seeing how digital technologies are being used to completely reimagine the business landscape. Communications technology is at the heart of this transition to a flexible remote working model for employees, and a seamless, digital customer experience for businesses at large.”

Many tech vendors with a specialism in enabling secure remote working have noted an upswing in interest in their products, such as NetFoundry with its Zero Trust alternative to traditional VPN connectivity.

And Aviatrix, the cloud network platform, which has recently announced the sixth major release of its software designed for enterprises transforming their IT infrastructure to the public cloud.

By Guy Matthews, Editor of NetReporter

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